Senior Life Insurance Contact Center Manager

HCLTech is seeking a Contact Centre Manager for Life Insurance and Pensions. You will report to the Customer Director and oversee all BPO contact centre operations, ensuring service excellence and adherence to client SLAs.

The role focuses on people development, cost control and transformation initiatives to improve first-time resolution. You will lead a team of supervisors, coordinate with clients, participate in bids, and onboard new customers to support growth while maintaining regulatory

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