Regional Quality Care Lead — Transform Customer Experience

Group 1 Automotive is seeking a Quality Customer Care Manager – BMW-MINI Regional to lead customer service quality across Norwich, Ipswich, Colchester, Bedford, Cambridge, and Lincoln with flexible base-site options. You’ll drive service standards, coach teams, and champion the voice of the customer to deliver continuous improvement.

You’ll collaborate with cross-functional teams, manage regional travel, and contribute to overall customer satisfaction, loyalty, and revenue growth within a

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