Remote SaaS Customer Support Specialist (AI & Recruitment)

Optimal is seeking a Customer Support Specialist to be the first line of support for customers; resolving issues, guiding users, and coordinating our participant recruitment service with customers and third-party providers in a fully remote UK/EMEA role.

You will handle inquiries via Intercom, review studies, monitor progress, troubleshoot issues, and collaborate with Product and Success teams to improve the customer journey.

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