Customer Experience & Operations Leader

Marks & Spencer plc в Salford is seeking a Customer Service Team Manager to lead a team of Customer Advisers, driving performance and delivering outstanding service while safeguarding the M&S brand.

You will coach a 12-strong team, manage escalations, monitor quality and KPIs, and operate as Duty Manager in a hybrid environment. The role emphasizes development of others, strong communication, and customer advocacy for service excellence.

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