Junior Tech Support & Process Improvement Analyst

Sorted Group is seeking a proactive, technically curious individual to bolster our support capability in a fast-paced SaaS environment. The role blends operational support with a drive to learn systems, data flows and product behaviour, while developing deeper technical understanding over time.

You will work closely with the Product Service Manager to triage issues, investigate root causes, document learnings and contribute to self-service improvements across our platform.

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