Group Customer Experience Lead

Kelling Group Limited in Normanton is seeking a Customer Experience Lead who will act as the voice of the customer across the Group. You’ll capture feedback from internal and external customers and translate it into actionable improvements.

You’ll oversee NPS and CCS programs, report on customer metrics monthly, and collaborate with teams to embed corrective actions. Line management for a small team is included, with a focus on delivering a consistently excellent customer experience.

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