Food & Beverage Operations Manager
Full-time position
Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose.
At Sopwell House, we live by our Vision, Purpose and Values
We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike, ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.
Your role in our family
- As Food & BeverageOperations Manager, you’ll own the day-to-day running of all our F&Boutlets — making sure we deliver exceptional guest experiences. You’ll reportto the Culinary Director and will work closely with hotel Senior leadershipteam:
- Lead, coach and developa diverse team, building a culture of excellent service and genuinehospitality.
- Manage budgets, costsand stock control, helping the division hit its financial targets.
- Work closely with the CulinaryDirector, outlets Manager and Kitchen managers on menus, promotions and guestexperience.
- Champion health, safety,hygiene and licensing standards across all F&B areas.
- Be a visible, energeticpresence on the floor — mixing your hours to know what’s happening across thedivision, day and night.
- Handle guest feedbackand complaints with immediate, thoughtful action and thorough follow-up.
- Deliver structuredbriefings and training so every team member knows what excellent looks like.
- Track key performancemeasures and report progress to senior management.
What we’re looking for
- You’ll be calm underpressure, self-motivated and genuinely positive — the kind of leader peoplewant to work for. You bring:
- Proven experience managing food & beverageoperations in a high-quality, guest-focused environment.
- Confident, open-minded and hands-on leadership, withthe initiative to spot what needs doing and get on with it.
- Strong communication skills and a natural ability tobuild a great team culture.
- A good grasp of budgets, cost control and stockmanagement.
- Flexibility to work varied shifts across afast-paced, multi-outlet operation.
- A genuine passion for hospitality and creatingmemorable guest experiences.
The best bit
- Learning and Development: Access our digital learningplatform, and various courses to enhance your knowledge and skills
- Health & Wellbeing: Benefit from our interactive healthand wellbeing platform and Employee Assistance Program.
- Health care cash plans: take advantage of our Health Carecash plan benefits, including 24-hours access to a GP.
- Discounted food and beverage, accommodation and spa for youand your family
- Discounts on Spa treatments and Spa days in ouraward-winning Cottonmill Spa
- Discount on Spa products
- Refer a Friend Scheme: earn up to £1,000 referral fee whenyou recommend someone to work with us
- Preferred Hotel Group discounted global hotel rates
- Free staff meals and parking
Equal Opportunities
We’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustmentsduring the recruitment process, just let us know attamanager@sopwellhouse.co.uk
Right to Work
Applicants must have the legalright to live and work in the UK. Proof of documentation will be required inline with the Asylum and Immigration Act 1996.
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