Patient Care Advisor

An excellent opportunity has arisen for three Project Administrators to join one of our longstanding clients, an established healthcare organisation based in Preston Park, Brighton. This will be on a temporary basis for anywhere between 1 – 3 months.

This is a new project requiring additional administrative support, with a strong focus on processing information accurately, coordinating referrals and appointments, maintaining records and communicating with patients and healthcare professionals.

• Three positions available
• Opportunity to join an established healthcare organisation
• Varied project administration role
• Excellent experience within a healthcare environment
• Supportive and collaborative team

The Requirements:

• Previous administrative experience
• SystmOne experience is highly desirable
• Previous healthcare, NHS or patient administration experience would be advantageous
• Strong IT skills and confidence using database and information systems
• Excellent attention to detail and accuracy when processing information
• Strong written and verbal communication skills
• Confident communicating with patients and healthcare professionals
• Excellent organisation and ability to prioritise workload
• Ability to manage multiple tasks and work to deadlines
• Understanding of confidentiality and handling sensitive information
• Proactive approach with the ability to work independently and as part of a team

The Role:

• Provide administrative support across a new healthcare project
• Process and manage referrals accurately and efficiently
• Update and maintain patient and project information using internal systems
• Use systems including SystmOne to record and manage information
• Liaise with patients, GP practices, clinicians and other healthcare providers
• Respond to queries professionally and ensure issues are followed through
• Coordinate and book appointments where required
• Maintain accurate and high-quality records
• Prepare correspondence and confirmation letters
• Support the management of patient pathways and follow-up activity
• Assist with scheduling and general project coordination
• Ensure sensitive information is handled securely and confidentially
• Provide wider administrative support to the project team as required

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