Cloud Telephony Architect | AI & UCaaS Solutions

PHMG is seeking a Caller Experience Architect (CXA) to design and implement intelligent caller experiences using cloud telephony (UCaaS), automation and AI-powered technologies. You’ll consult with clients to understand objectives, design end-to-end solutions, and deliver measurable business value from discovery to go-live.

You’ll lead intelligent call routing, conversational AI, and traditional IVR design, ensuring seamless customer experiences through rigorous testing and documentation.

#J-18808-Ljbffr…