As a Travel Coordinator in our Defence Academy Support Services team, you’ll deliver efficient and compliant travel solutions for customers across the Defence Academy. Your work will help people get where they need to be safely, cost-effectively and on time, supporting learning, operations and wider organisational outcomes.
Every journey you coordinate has a purpose. From arranging individual travel to managing complex group itineraries, you’ll help create impactful solutions that support our customers and the important work they do. Working in a fast-paced environment, you’ll play a key role in ensuring our service delivers positive impact through excellent customer care, innovation and attention to detail. Our work touches lives, and your contribution will help impact a better future while creating headroom for people to grow and succeed.
What you’ll do as a Travel Coordinator
- Deliver accurate and timely UK and overseas travel arrangements in line with Ministry of Defence (MOD), Defence Academy and Serco requirements.
- Source and recommend travel solutions that balance value for money, sustainability and operational requirements.
- Coordinate large group travel bookings and act as a key point of contact for course leaders and stakeholders.
- Maintain accurate travel, financial and audit records using systems including SharePoint and travel management tools.
- Prepare reports, reconcile invoices and support budget monitoring activities.
- Contribute to continuous improvement initiatives, colleague knowledge sharing and service innovation.
Qualifications and requirements
- GCSEs (or equivalent) in English and Mathematics.
- Strong organisational skills with the ability to prioritise competing demands and meet deadlines.
- Excellent communication skills, with the confidence to explain information clearly to a wide range of stakeholders.
- Proficiency in Microsoft Outlook, Word and Excel; experience with Teams and SharePoint would be advantageous.
- A proactive approach to problem solving, continuous improvement and delivering great customer service.
Competitive holiday package
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
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