Head of Key & Mid-Market Customer Experience

Business Stream, headquartered in Edinburgh, is seeking a Head of Key and Mid-Market Customer Service to lead the multi-channel delivery for our most valued customers. You will shape strategy, improve engagement, and drive loyalty while ensuring the team delivers exceptional service.

You’ll lead a team of over 20 colleagues, foster a high-performance culture, and work with third-party partners to align around delivering outcomes that reflect the Business Stream brand.

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