At Montcalm Collection, we believe that timeless styleand genuine hospitality are more than just values; they’re a way of life. Ourpeople are the heart of our hotels: passionate individuals working together asa team, united by an unwavering commitment to providing first-class personalservice.
Our collection spans some of London’s most storiedbuildings, from elegant Georgian townhouses and an 18th-century brewery to ahistoric head office and a contemporary architectural landmark. Each hotel hasits own unique story, and within everyone, our team create unforgettableexperiences for our guests.
While our walls speak of history, it’s our people,their ambition, and their creativity that shapes our future.
Join us, and become part of a culture that celebratesindividuality, nurtures potential, and upholds the very highest standards ofthe art of hospitality.
WHY JOIN MONTCALM COLLECTION
- Competitive salary that reflects yourtalent, contribution, and potential.
- Generous holiday allowance, starting at28 days (including bank holidays) and increasing with service—supporting yourlife beyond work.
- Paid birthday leave, so you can celebrateyour special day your way.
- We celebrate life’s milestones with you,offering generous gifts and financial support for special occasions such asweddings and the arrival of a new baby.
- Comprehensive wellbeing support,including free access to our Employee Assistance Programme provided byHospitality Action, offering confidential support, wellbeing resources, andfree legal advice.
- Tailored wellbeing experiences, from yogasessions and life coaching to wellbeing workshops designed to support both mindand body.
- Cashback healthcare plan, coveringdental, optical, physiotherapy, and alternative treatments—helping you stay atyour best.
- Preferential gym membership rates,helping you maintain your health and vitality.
- Continuous learning and developmentopportunities, from hands-on training to leadershipmasterclasses—empowering your career growth.
- Paid volunteering day, giving you theopportunity to support a charity close to your heart.
- Employee referral programme, rewardingyou for bringing great talent into our teams.
- Complimentary meals on duty in our teamrestaurant.
- Exclusive room rate discounts across theMontcalm Collection.
- International hotel discounts throughMarriott Bonvoy, giving you access to exceptional global experiences.
- City-wide discounts and perks, withsavings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, includingvouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events,bringing our teams together to connect and celebrate in style.
ROLE OVERVIEW
TheHousekeeping Supervisor supports the Executive Housekeeper in leading thehousekeeping team to maintain the highest standards of cleanliness,presentation, and service across guest rooms, public areas, and back-of-housespaces.
This role involves supervising daily operations,allocating tasks, conducting inspections, and ensuring staff are motivated,well-trained, and supported to deliver a luxury experience. With a keen eye fordetail and a hands-on leadership style, the Housekeeping Supervisor plays avital role in creating an exceptional guest journey and upholding thereputation of Montcalm Collection Hotels
RESPONSIBILITIES
- Supervise daily housekeeping operations,ensuring all areas are cleaned to five-star standards.
- Conduct daily room, corridor, and public areainspections, addressing any deficiencies.
- Allocate tasks and monitor workload to ensureefficient use of staff resources.
- Ensure departure rooms are prioritised tosupport smooth guest check-ins.
- Oversee staff grooming, presentation, andcompliance with professional standards.
- Support the training, development, andperformance evaluation of team members.
- Handle guest requests and complaints promptlyand professionally.
- Collaborate with Front Office regarding roommoves, early arrivals, and special requests.
- Monitor supply levels of linens, amenities, andcleaning products; assist with ordering and stock control.
- Ensure proper handling, storage, and use ofcleaning equipment and chemicals.
- Maintain accurate records of room status, lostfound items, and housekeeping activities.
- Support onboarding of new colleagues anddelivery of safety and operational training.
- Foster a culture of teamwork, accountability,and continuous improvement.
SKILLS AND QUALIFICATIONS
- Previous experience in a housekeepingsupervisory role, ideally within a luxury hotel.
- Strong organisational and multitaskingabilities.
- Excellent communication and interpersonalskills.
- Ability to lead and motivate a diverse team.
- Knowledge of housekeeping systems and MicrosoftOffice Suite.
- High attention to detail and commitment tomaintaining luxury standards.
WORKING CONDITIONS
- Flexibility to work shifts, including weekends,evenings, and holidays.
- Ability to work in a fast-paced environment.
- Physical requirements: prolongedstanding/walking, manual handling, and lifting to 25 lbs.
Candidates must be authorised to live and work in the UK.Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren’t justbuzzwords. We genuinely value the unique perspectives everyone brings,regardless of gender, ethnicity, age, disability, or background. Our culturethrives on mutual respect, and we provide a workplace free from discriminationand prejudice.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
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