About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Front Desk Agent to join us at Jumeirah Carlton Tower.
The main duties and responsibilities of this role are:
Welcome guests and manage check-in/check-out processes accurately and efficiently.
Respond promptly to guest inquiries and requests, ensuring personalized service.
Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
Handle special requests such as transportation, dining reservations, and amenities.
Resolve minor guest complaints professionally and escalte complex issues when necessary.
Promote hotel services and amenities, upselling where appropriate.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Stakeholder Engagement: Ability to work collaboratively with internal hotel departments (Housekeeping, Concierge, Executive Lounge, Food & Beverage, Sales & Marketing, Engineering, Recreation, HR, Security) and manage relationships with external stakeholders including guests and visitors, travel agencies, tour operators, vendors and suppliers
- Education:High School Diploma,Bachelor’s degree in Hospitality Management, or a related field.
- Experience:1-2 years of experience in customer service or front desk roles within the hospitality industry.
- Industry Knowledge: Strong understanding of luxury hospitality standards and guest experience delivery, with the ability to operate effectively in high-profile, service-driven environments.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include –
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21.30.40. etc.
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty!
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
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