Help Desk Administrator

NUGENT are seeking to recruit a Help Desk Administrator to our team. You will be a motivated and reliable worker who brings enthusiasm and positivity to a team, and you should enjoy working in a fast-paced environment.

Key Responsibilities and Duties

Objectives of this Role

• Logging calls and assignment to operatives for works across multiple FM/ MTC contracts
• Providing support to Contracts Managers to track internal works status
• Providing support to QS to track the status of the accounts for submittal to the client.
• Point of contact for client queries
• Provide reports to clients and follow up on any account queries.
• Internal reporting for financial reviews.
• General office admin duties and support.
• Document control for new tenders within the department
• Assist with tender returns and uploads to central tender system
• Record Keeping
• Timely submission of claims to client to ensure positive cashflow.
• Follow up of any client queries to prevent any delays with cash receipt
• Meet and greet any visitors to the office
• Organise and schedule meetings, appointments and events.
• Other ad hoc duties.
• Undertake any other reasonable duties as and when requested by management.

Skills and Qualifications:

• 5 GCSEs at Grade C or above or equivalent.
• PC literate with competency in Microsoft Word, Excel, Outlook.
• Attention to detail.
• Ability to multitask and work under pressure.
• Strong interpersonal and Organisational skills.
• Excellent communication skills.
• Self-motivated, with a ‘can-do’ approach to work and willingness to learn and assist.
• Organised and disciplined in your planning and approach to work.
• Work well and confidently as part of a team in a busy environment.

Why NUGENT?

• We offer a competitive package with a range of benefits and the opportunity to make a real difference to the environment.
• In addition, we offer flexi-time and consider flexible working patterns helping you achieve a positive work life balance.
• We offer fantastic training both in house and out sourced.
• We are fully committed to being an inclusive employer and ensuring equal opportunities.
• We are keen to have a workforce to reflect the full diversity of the communities we serve And welcome applications from individuals of any gender or background.
• Private Health Care and Cash Plan Scheme after 6 months employment.
• Company uniform.

Apply Now:

Send your CV to: or give us a call on for a general chat.

Skills:Customer Service Record Keeping Admin Organised

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