Loss Adjuster – Norwich/Ipswich / Norfolkregion
Are yousomeone who thrives on delivering exceptional customer servicewhile balancing cost-effectiveness? Do you enjoy visiting customersand making a real difference when they need support most? In thisrole, you’ll gather key site information, assess liability, andproduce detailed work scopes to help deliver the best outcomes forour customers.
If this soundslike you, we’d love to hear from you! Although this role covers theNorwich /Ipswich / Norfolk region, we also have opportunitiesavailable in the followingareas:
Availablelocations:
- NorthernIreland
- South London region
- Birmingham region
- Perth / Dundeeregion
- Eastleigh /Southampton / Readingregion
Abit about the job:
Yourresponsibilities include providing a customer-focused andcost-effective service by visiting domestic & commercialproperty claims customers. The role involves visiting customers toassess liability, build work scopes, draw floorplan, validateclaims against policy cover, agree settlements, and determine thebest management route for the claim. Responsibilities also includerecording evidence, appointing suppliers, making liabilitydecisions, and creating initial reserves using claims scopingsoftware, sometimes working out of the area to support majorincidents. The position demands self-motivation, managing personalappointments, and may involve travel across the UK with flexiblehours, including evenings andweekends.
Skills andexperience we’re lookingfor:
- Experience handling property insurance claims, lossadjusting cases or investigations within a regulatedenvironment.
- Experience with propertyinspections, virtual assessments, commercial claims, and scopingsystems such as Cotality and/or Xactimate would beadvantageous.
- Strong analytical anddecision-making skills, with the ability to assess evidence andreach fair, balanced conclusions.
- Exceptionalempathy and communication skills: adept at gathering evidence,delivering difficult news with sensitivity, and maintaining strongclient relations.
- Comprehensive understandingof Flood, Escape of Water (EOW), and Fire damage management,alongside health and safety regulations and industry-specificlegislation.
Whatyou’ll get for this role:
Our purpose –with you today, for a better tomorrow – is a promise we make to ourcolleagues too. And one of the ways we live up to that promise isby investing in you. We have so much to offer when it comes tobeing an Aviva colleague.
- Salarycompetitive (depending on location, skills, experience, andqualifications)
- Bonus opportunity – 8% ofannual salary (actual amount depends on your performance andAviva’s)
- Company Car
- Generous pension scheme – Aviva will contribute up to14%, depending on what you put in.
- 29 daysholiday plus bank holidays, and you can choose to buy or sell up to5 days
- Make your money go further – Up to 40%discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through ourMatching Share Plan and share in the success of Aviva with our SaveAs You Earn scheme
- Brilliantly supportivepolicies including parental and carer’s leave
- Flexible benefits to suit you, including sustainabilityoptions such as cycle to work
- Make adifference, be part of our Aviva Communities and use your 3 paidvolunteering days to help others
- We take yourwellbeing seriously with lots of support andtools
Take a look to learn more. Put a salaryinto this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applicationsfrom all backgrounds and experiences. Excited but not sure you tickevery box? Even if you don’t, we would still encourage you toapply. We also consider all forms of flexible working, includingpart time and job shares.
We flex locations,hours and working patterns to suit our customers, business, andyou. Most of our people are smart working – spending at least 50%of their time in our offices every week – combining the benefits offlexibility, with time together with colleagues.
To find out more about working at Aviva take alook here
We’d love it ifyou could submit your application online. If you require analternative method of applying, or if you have any queries inrelation to the vacancy, please email vivien.gergaly@aviva.com.
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