Technical Manager

Overview

As Technical Manager at Smart, you will oversee technical engineering across client sites, coordinating with service partners and delivering mobilizations with detailed reports. You’ll support senior leaders and client stakeholders, providing reliable technical guidance and issue resolution. This role emphasizes high-quality service, clear reporting, and alignment with company policies while fostering a culture of integrity, passion and empowerment. You will shape technical solutions and contribute to a customer-centric, growth-oriented environment.

Pay / Benefits

• Birthday off
• 25 days holiday entitlement + Bank Holidays
• Life Assurance
• 3 days fully paid volunteering days
• Zones 1&2 Travel Card
• comprehensive training opportunities and clear progression routes

Responsibilities

• Develop and oversee technical engineering activities across the portfolio
• Build strong relationships with internal and external customers
• Serve as the focal point for technical issues for clients and their stakeholders
• Manage incidents during business hours to a satisfactory conclusion
• Ensure AP duties are performed as planned
• Conduct site technical training for teams
• Provide technical support to project and site teams
• Identify training gaps via the SMS training matrix
• Produce and maintain SOP/EOP
• Administer technical toolbox talks (TBTs) as required
• Undertake or oversee condition reports
• Ensure technical support complies with business policies and processes

Key requirements

• Lead engineer experience on corporate commercial projects
• HNC or higher in Electrical Engineering (or equivalent)
• HV/LV Training
• Professional Engineer licence
• strong technical and reporting capabilities

• Client-facing communication
• Stakeholder management
• Cross-functional collaboration
• Electrical engineering expertise
• HV/LV systems knowledge
• Incident management

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