Swedish Speaking Careline Advisor
Location:
Canary Wharf & Home BasedContract Type:
Full TimeSalary:
£28,000
Join The Team!
Are you fluent in Swedish and passionate about delivering exceptional customer experiences?We are looking for a customer-focused and empathetic
Swedish Speaking Careline Advisor
to join a growing team supporting Nordic consumers on behalf of one of the world’s most recognised food and nutrition brands, Danone.As the first point of contact for consumers, you will provide advice, support, and resolution across a wide range of product enquiries and customer concerns. You’ll play a key role in ensuring every consumer receives a professional, personalised, and positive experience.
What You’ll Be Doing
As a Careline Advisor, you will:Deliver exceptional customer service across multiple contact channelsSupport consumers with questions relating to the full range of Danone productsHandle customer complaints professionally and empatheticallyTake ownership of customer journeys from enquiry through to resolutionWork closely with subject matter experts, quality teams, and knowledge specialistsAccurately capture customer information and maintain recordsMeet quality, productivity, customer satisfaction, and compliance targetsRepresent both Konecta and Danone with professionalism and care
What We’re Looking For
Essential Skills & Experience
Fluency in
Swedish
(spoken and written)Strong communication skills in
English
(spoken and written)Previous customer service or customer care experienceExcellent listening, problem-solving, and interpersonal skillsA caring and empathetic approach when supporting customersAbility to manage multiple tasks and work independentlyStrong IT skills, including Microsoft Office and Google WorkspaceExcellent attention to detail and data accuracyA positive attitude and strong team spirit
Desirable
Experience within the food, nutrition, or healthcare sectorsKnowledge of CRM systems, particularly SalesforceAn interest in food, nutrition, and foods for special medical purposes
Working Hours
The Danone Careline operates
Monday to Friday, 8:00am to 4:30pm .However, contracted working hours with Konecta are
8:00am to 8:00pm, Monday to Sunday . Flexibility is required as occasional evening and weekend cover may be needed to support business requirements.
Training & Development
We want you to succeed from day one.You’ll receive:Comprehensive induction and onboardingFull product and systems trainingOngoing coaching and developmentData protection and compliance trainingContinuous support from experienced leaders and specialists
Career Growth Opportunities
We’re committed to developing talent and recognising success.As part of the team, you’ll have opportunities to:Expand your knowledge and skillsTake on additional responsibilitiesProgress into specialist or leadership rolesIncrease your earnings through career development opportunities
Why Join?
? Work from home flexibility? Support a globally recognised brand? Comprehensive training and support? Career progression opportunities? Inclusive and collaborative culture? Make a real difference to customers every day
Apply Today
If you’re a fluent Swedish speaker with a passion for customer service and are looking for your next opportunity in a supportive and growing organisation, we’d love to hear from you.Join Konecta and help deliver world-class care to Danone consumers across the Nordic region.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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