Contract – Programme Manager

Overview

As a Programme Manager, you will lead a large-scale, end-to-end review of the workplace booking service and steer discovery through to mobilisation. You coordinate multiple workstreams, challenge assumptions, and present recommendations to the sponsor, shaping a simpler, more efficient user experience. The role sits within a transformation programme that aims to align processes, technology, governance, and operating models with the firm’s objectives. You will work in a cross-functional, enterprise context and influence senior stakeholders to approve the programme roadmap and business case.

Responsibilities

• Lead an enterprise-wide review of internal meeting room and desk booking, focusing on discovery and definition
• Assess processes, tools, user journeys, governance, and operating models to improve experience and efficiency
• Coordinate workstreams, gather evidence, challenge assumptions, and report to the sponsor
• Develop and secure agreement for programme documentation (charter, scope, governance map, options, business case, benefits plan, roadmap, mobilisation plan)
• Provide end-to-end leadership across discovery, assessment, target-state design, and mobilisation with clear outcomes and milestones
• Define simplified, standardised processes to improve availability, accessibility, utilisation, and colleague experience
• Influence senior leaders and manage multiple workstreams and third-party suppliers
• Apply recognised programme management methods (e.g., MSP, PRINCE2, Agile) and manage benefits and dependencies

Key requirements

• Proven programme management experience delivering complex, enterprise-wide transformation
• Experience leading end-to-end service reviews of processes, technology, data, governance, and operating models
• Strong planning, governance, financial management, benefits management, and dependency management
• Ability to translate discovery into target-state designs, business cases, and roadmaps
• Analytical skills to interpret operational data and performance information
• Exceptional leadership, communication, and stakeholder management with senior-level credibility
• Experience managing multidisciplinary teams, workstreams, and external suppliers
• Knowledge of organisational change and adoption in complex environments
• Pragmatic, outcome-focused approach

• strong stakeholder management
• effective communication
• leadership
• MSP
• PRINCE2
• Agile

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