Customer Development Manager – Food Service

Overview

In this role you will own and manage a portfolio of customers, aligning with Rich’s channel and business unit strategies to drive growth and profitability. You’ll develop customer plans, maintain multi-level stakeholder engagement, and deliver against KPI targets, ensuring timely execution across functions. You will translate insights into compelling selling stories and become the trusted first choice for customers. This is a proactive, cross-functional role with a focus on delivering measurable outcomes and strong partnerships.

Responsibilities

• Develop customer strategies aligned to channel/BU strategy and create plans to achieve growth assumptions
• Implement customer-focused growth solutions to meet revenue and profit targets
• Accountable to the Business Unit Head for delivery of KPIs, budgets, and outcomes
• Own multi-level contact structure to ensure short- and long-term plan execution
• Own insights and selling stories to drive category partnership with customers
• Proactively find solutions when delivery is challenged and drive outcomes beyond obstacles
• Communicate effectively with internal functions (production, supply chain, technical, NPD, finance, marketing, category management) to meet customer needs on time
• Collaborate as a proactive team member to support strategic plan development across all customers
• Be the voice of the customer, actively engaging with customers to deliver value and build visible support

Key requirements

• Excellent interpersonal and relationship management skills
• Ability to operate independently and make decisions under pressure
• Ability to source, interpret and create insights from customer and market data
• Capability to create and deliver customer presentations that influence decisions
• Proven ability to develop customer relationships to generate revenue and profit
• Ability to engage across levels and leverage internal teams
• Adaptability and resilience
• Strong negotiation skills in an FMCG environment
• Experience collaborating with R&D and bringing products to market
• Ability to operate at pace in a fast-moving environment

• interpersonal skills
• adaptability
• resilience
• insight-based selling
• data interpretation from customer and market data
• market data analysis

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