hackajob is partnering directly with Version 1 to hire for this role.Company Description
For over 30 years,
Version 1
has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.Top-tier Oracle partner across Database, Platform, ERP, and Managed Services37 UKOUG awards
over the last 3 years13 awards
– UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)Certified Great Place to WorkRecognised as a
leader in AI & digital transformation consulting
with global delivery footprintWith
3,800+ people
and revenues exceeding
€347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.Job Description
Senior Oracle Service Delivery ManagerWould you like the opportunity to further develop your expertise across
Oracle Cloud EBS, ERP, HCM, EPM
and
Oracle SaaS Managed Services ?How would you like to join an award-winning Oracle Partner with over 700 dedicated Oracle consultants across the UK, Ireland, US, Australia, India, and Slovenia, delivering transformational Finance, HR, and Supply Chain solutions to some of the world’s leading organisations?At Version 1, we are seeking an experienced
Oracle SaaS Service Delivery Manager
to join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer’s advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This is a highly rewarding role offering the opportunity to work with cutting-edge Oracle Cloud technologies, engage with senior stakeholders, and support customers across multiple industries on their digital transformation journeys.Key ResponsibilitiesAs an Oracle Service Delivery Manager, you will:Report directly to the
Head of Service Delivery .Own the end-to-end delivery of Oracle Cloud Managed Services across
EBS, ERP, HCM, EPM
and related SaaS applications.
Act as the primary point of contact for customers, ensuring service commitments and business objectives are consistently achieved.Build and maintain strong relationships with customer stakeholders, becoming a trusted partner for
Oracle Cloud service delivery and optimisation .Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying opportunities to enhance service quality, efficiency, and customer value.Provide governance and oversight for
Oracle SaaS support teams,
technical leads, functional consultants, and service delivery resources.Ensure effective capacity planning, resource management, and forecasting of service costs, revenues, and operational demand.Collaborate with
Oracle practice leadership
to define and execute
service delivery strategies
aligned to customer and business goals.Monitor and report on
key service metrics, customer satisfaction scores, utilisation, profitability , and operational performance.Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.Ensure compliance with
ITIL best practices, ISO 20000 standards , and Version 1 service governance frameworks.Support service transition
activities for new
Oracle Cloud implementations
moving into managed services.Promote knowledge sharing, operational excellence, and business continuity across service delivery teams.Balance and optimise the three pillars of service success:
Customer SatisfactionEmployee EngagementCommercial Performance & Profitability
What Success Looks LikeConsistently high
customer satisfaction
and
retention rates .Successful delivery of
Oracle Cloud Managed Services
within agreed
SLAs and KPIs.Proactive identification and execution of service improvement opportunities.Strong commercial performance through effective customer growth and service expansion.High performing, engaged, and collaborative delivery teams.Trusted advisor relationships with customer stakeholders and business leaders.This role is ideal for a Service Delivery Manager with experience managing
Oracle Cloud EBS, ERP, HCM, EPM or SaaS Managed Services environments , who is passionate about delivering exceptional customer outcomes while driving continuous improvement and business growth.Qualifications
Proven
experience delivering
customer-first outcomes within
ERP transformation and managed services environments.Strong leadership skills with the ability to inspire, motivate, and develop high-performing teams.Commercially astute with
experience identifying and driving revenue growth opportunities.Experience supporting
bids, proposals, and service delivery engagements.Strong analytical and problem-solving capabilities.Confident challenging assumptions and asking the right questions to drive better outcomes.Curious mindset with a commitment to continuous learning and improvement.Experience working within structured, process-driven delivery environments.Resource management experience including performance management, workload allocation, team development, and knowledge management.Expertise in financial forecasting, including team costs, gross profit, recurring revenue, and project revenue forecasting.Strong understanding of
software configuration and release management practices.Excellent verbal, written, and stakeholder communication skills.Self-starter with a proactive approach to problem-solving, collaboration, and escalation management when required.Additional Information
Why Join Version 1’s Oracle Practice?Join a global Oracle practice of
700+ specialists , supported by
500+ certified professionals
across the Oracle ecosystem.Work on
large-scale, multi-pillar Oracle Cloud transformation programmes
for some of the UK’s most recognised organisations.Collaborate with a
high-performing, market-leading Oracle team
renowned for delivering complex enterprise transformation projects.Be part of an organisation that provides
end-to-end Oracle services , including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.Leverage our deep
Oracle Cloud Infrastructure (OCI)
expertise to deliver scalable, secure, and high-performing cloud solutions for enterprise clients.Accelerate your career through our
Strength in Balance
and leadership development programmes, supported by quarterly
Pathways
career reviews.Benefit from a substantial
training and certification budget , helping you stay at the forefront of Oracle technologies and industry best practices.Enjoy meaningful recognition through our
Annual Excellence Awards , Call-Out recognition platform, and quarterly profit-share scheme.Influence testing strategy, delivery quality, and business outcomes across some of the UK’s most significant ERP transformation programmes.Work with prestigious clients, including organisations such as the
Bank of England
and
Birmingham City Council .Take advantage of our
flexible hybrid working model , combining remote delivery with occasional client or hub-based collaboration.Access enhanced wellbeing and family support through our
maternity, paternity, and Moments that Matter
policies.Be part of a purpose-driven culture with opportunities to contribute to
ESG, CSR, DEI, volunteering, and community initiatives
that create a positive social impact.At Version 1, you’ll combine industry-leading Oracle expertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world’s most recognised organisations.Benefits include:Quarterly
performance-related profit shareHybrid / Remote
working flexibilityPension, private healthcare, life assurance
coverCertified
Great Place to Work
for 10+ years runningThis is hybrid based with occasional travel to your nearest base office.Krish Bharadwaj, Global Talent Acquisition – Enterprise Applications (Oracle Cloud – ERP, HCM, EPM, EBS)#LI-KB1#LI-HybridWe are an
equal opportunities employer . Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 CareersPlease note:
We have an Internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!
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