Job Title:
Sales & Customer Service RepresentativeLocation:
Liverpool / HybridSalary:
£26,938 – £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your roleJob Type:
Permanent, Full TimeWorking Hours:
37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am – 17:30pmThe Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.What you will be doing:Providing customers with bespoke insurance quotations, tailoring products to individuals needsDealing with both existing and new customersRetaining existing clientsUpselling additional productsAlways providing Excellent customer serviceReporting to Team leader/ManagerReviewing an allocated renewal invite listInvite policies compliantly.Check policy data accuracyEnsure client records are updated appropriatelyReview a fair analysis of the marketHandling Inbound & Outbound CallsRenew Policies Household policies compliantlyRespond to Customer Renewal QueriesWhat we’re looking for:Excellent IT and data entry skillsGood standard of numeracy and literacyAbility to communicate wellGreat attention to detailExcellent administration skillsPrevious sales or customer service experienceInsurance experience is preferable but not essential as full training will be providedExcellent customer service skills, incorporating a confident and pleasant phone mannerGood organisational skills and ability to prioritise own workload effectivelyTarget drivenProficient computer skills including Microsoft Excel, word and Outlook.Highly self-motivatedPro-active thinker, able to solve problems independently as they ariseAbility to communicate well at all levels both verbally and in writingPolite and professionalWork to targets/KPITeam PlayerGrow with Acorn:At Acorn Insurance, we’re proud of our Liverpool roots – and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:We run through walls for our customers and each otherWe challenge the status quoWe succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgementBenefits:35 days’ holiday (including bank holidays) with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreOur Commitment to our colleagues:Mindful Employer – championing mental health and well-beingDisability Confident Level 1 & 2 – creating accessible, inclusive opportunitiesMenopause Friendly accredited – supporting every stage of lifeArmed Forces Covenant signatory – honouring those who serveGreat Places to Work 2024/25 – fostering an engaging and positive workplace cultureBest Place to Work for Development – proud to be investing in people’s futureBest Place to Work for Women – breaking down barriers to women’s career progressionA Few Things to Know Before You Apply:If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.Visa RequirementsBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.We’re Here to Support YouWe’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you’re part of the team-just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.Please click the
APPLY
button to submit your CV for this role.Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
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