Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.
Job Summary
Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.
CPS Technical Manager – LV Switchgear
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a CPS Technical Manager located in Hemel Hempstead.
What a typical day looks like:
- Act as the primary technical expert for the CPS Operations and Sales teams, supporting service delivery, customer projects, and business development activities.
- Ensure maintenance, installation, repair, and commissioning activities are delivered safely, efficiently, and to the highest quality standards.
- Provide technical guidance and support for complex customer issues, escalations, and non-standard requirements, driving timely resolution and customer satisfaction.
- Attend site surveys to assess technical requirements, identify potential risks, and develop effective service solutions.
- Plan and coordinate the availability of parts, tools, and test equipment required for scheduled service activities.
- Brief Service Engineers and subcontractors on project requirements, technical specifications, RAMS, and safety expectations before works commence.
- Manage the emergency call-out rota, support the training of on-call engineers, and provide technical assistance during critical service situations.
- Review subcontractor RAMS and ensure compliance with health, safety, environmental, and regulatory requirements.
- Deliver small projects and maintenance works on time and to specification.
- Build and maintain strong relationships with customers, suppliers, and key stakeholders.
- Develop and maintain technical procedures, standards, and documentation to support operational excellence.
- Lead technical investigations, support warranty claims, perform root cause analysis, and drive continuous improvement initiatives.
- Support business growth through technical innovation, process improvements, and service enhancements.
The experience we’re looking to add to our team:
- Proven experience working with LV Switchgear or similar Critical Power equipment is essential.
- Strong background in electrical maintenance, service delivery, commissioning, engineering, or operational environments.
- Previous experience in a Technical Manager, Engineering Manager, Service Manager, or similar leadership role is preferred.
- Demonstrated ability to provide technical leadership, mentor engineers, and support operational teams.
- Experience managing resources, planning workloads, and controlling budgets.
- Strong customer-facing skills with experience resolving technical challenges and managing escalations.
- Knowledge of health and safety regulations, safe systems of work, and compliance requirements within an engineering environment.
- Experience with Thermal Imaging/Thermography is advantageous.
- Strong analytical and problem-solving skills, including experience conducting technical investigations and root cause analysis.
- Excellent communication skills with the ability to engage effectively with customers, suppliers, subcontractors, and internal stakeholders.
- Self-motivated, flexible, and detail-oriented, with the ability to perform effectively in a fast-paced environment.
- HNC/HND, NVQ Level 4/5, Degree, or equivalent qualification in Engineering, Technical Services, Operations Management, or a related discipline is preferred.
- Level 1 Thermography qualification and a current ESC Card are advantageous.
- Full UK Driving Licence is essential.
What you’ll receive for the great work you provide:
- An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
- A competitive salary and benefits package which includes:A merit-based annual pay reviewEnhanced annual leaveEmployee recognition scheme and long service awardsReferral bonusVolunteer daysGroup Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a yearSick pay schemeCycle to Work schemeEnhanced maternity/paternity leave
- Flexible/Remote/Hybrid Work based on your Job Function
- Support in your well-being by access toEmployee Assistance Programme offering free access to qualified counsellors and expert adviceOn-site trained Mental Health First Aiders
- Access to various discount programs (including food, activities, gym memberships etc.)
At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.
Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose – to make great products that create value and improve people’s lives.
AO16
Job Category
Production Engineering
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CPS Technical Manager – LV Switchgear • United Kingdom, Hemel Hempstead
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