Product Manager, AI-Powered Customer Support

Wise is seeking a Product Manager to own the customer-facing support experience, collaborating with designers, researchers and engineers to redesign the self-serve journey used by millions. You will lead cross-functional initiatives and establish a roadmap across the Support Squads.

You will ship AI-powered conversational experiences and automations, iterating after launches with rigorous experimentation to continuously improve the Wise Assistant and FAQ, reducing customer effort over time.

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