Housing Contact Centre Manager — Digital-First Customer Care

AWD online seeks an Interim Contact Centre Manager (Customer & Digital) to lead a housing organisation’s multi-channel contact operation, shaping a digital-first tenancy service and improving customer outcomes. You will coach Team Managers to raise first contact resolution and drive channel shift.

Based in West London with hybrid working, the role also covers budgets, performance reporting and compliance across Housing, Customer Support and Digital Services.

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