Customer Service Administrator

Juice Recruitment are delighted to be supporting our fantastic client based in Gloucester with their search for a Service Administrator on a full time permanent basis.

This is an excellent opportunity if you have 6-12 months office experience and looking to venture into a new challenge!

DAY TO DAY:

• Handle client communications, ensuring a high standard of customer service.
• Accurately log client interactions and service requests using in-house ITsystems.
• Coordinate and plan service visits, adhering to SLAs and optimising efficiency.
• Facilitate seamless communication between clients, technicians, andmanagers.
• Contribute to achieving team KPIs through diligent work ethic.
• Perform additional customer service and administrative duties as needed

WE WOULD LOVE TO SEE:

• Previous customer service experience
• Excellent verbal and written communication skills
• Able to work to deadlines and independentlyat times
• Proficiency in Office 365 and the ability to quickly learn new IT systems.

Hours are Monday – Friday 8am – 5pm with hybrid working available after 3 months! Paying £26,000 per annum with immediate start dates available!

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