Housing Support Specialist — Customer Service Advisor

Home Group is seeking a customer-focused contact centre adviser in Newcastle upon Tyne to help customers via phone, live chat and email. You’ll resolve queries, offer housing guidance, and promote self-service options, handling feedback with empathy and professionalism.

This role requires comfort with modern IT systems, strong communication, and the ability to stay calm under pressure while delivering an excellent customer experience. Benefits include a Health Cash Plan and generous leave.

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