Hybrid Customer Care Shift Supervisor

Zurich Cover-More is seeking a Customer Care Manager to oversee a 37.5-hour week in a hybrid role between office and home. You will coach and guide Customer Care Executives, act as the escalation point for complex queries, monitor real-time performance and drive service excellence across shifts.

Ideal candidates have strong customer service skills, experience with insurance or regulated industries, and the ability to analyse data for trends and improvements.

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