2nd Line Service Desk Engineer

Appello UK is seeking a proactive Service Desk Technician, 2nd Line, to join our busy Service Desk team in New Milton. You will triage, diagnose and resolve incidents, providing clear guidance to customers and escalating when needed.

You’ll work on IP telephony related issues, remote networks, and cloud applications, using our case management system, while maintaining SLA commitments and a strong customer focus.

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