Senior Payments Program Manager (London)

Overview

In this role, you will lead the operational execution of Fresha’s global payments strategy, serving as the engine coordinating Payments with Commercial, Product, Finance and Operations. You’ll drive high-impact initiatives across payment acceptance, terminals, pricing, and merchant adoption, turning strategy into scalable delivery. You will build scalable processes, governance, and reporting to improve adoption, wallet share, and efficiency. This role offers cross-functional influence and significant scope to shape Fresha’s payments organization in a fast-growth environment.

Responsibilities

• Translate payments strategy into operational priorities, plans, and measurable outcomes
• Drive delivery on payment acceptance, terminals, pricing, optimisation, and merchant adoption
• Build scalable processes, governance, and cadence across payments
• Create visibility and reporting on active payments initiatives and performance
• Lead terminal/hardware initiatives including device rollouts and optimisation
• Act as bridge across Payments, Commercial, Product, Finance, and Operations
• Define ownership, timelines, KPIs, and delivery frameworks for cross-functional programmes
• Proactively identify blockers and dependencies to maintain momentum
• Deliver improvements in payment adoption, wallet share, and efficiency
• Improve cross-functional collaboration, delivery predictability, and scalability
• Provide updates and insights to leadership and become trusted operational partner

Key requirements

• Significant experience in payments, fintech, acquiring, merchant services, or POS/terminal environments
• Proven track record delivering complex cross-functional initiatives at scale in high-growth businesses
• Strong operational leadership with ability to drive execution across multiple priorities
• Deep understanding of payment acceptance, acquiring, optimisation, merchant operations, or terminal ecosystems
• Experience working with commercial and go-to-market teams to drive adoption, revenue, or pricing initiatives
• Ability to bring structure to ambiguity and drive execution with limited direction
• Strong stakeholder management and influencing skills across Product, Commercial, Operations, and Executive leadership
• Commercially minded with strong analytical and problem-solving capabilities
• Highly execution-oriented with ownership, pace and accountability
• Comfortable in fast-moving, evolving environments with high autonomy

• Stakeholder management
• Analytical thinking
• Problem-solving
• Payments and fintech expertise
• Acquiring and merchant services
• POS/terminal ecosystems

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