Overview
Senior operational leadership role within NHS Talking Therapies. You will coordinate, deliver and improve high-quality psychological therapy services for adults across the borough, working with system partners to meet national standards and local targets. You will oversee performance, governance and workforce delivery, ensuring safe, effective and responsive services with focus on access, waiting times, outcomes and patient experience. You will drive strategic planning, transformation and robust governance in a complex environment, collaborating with ICB, commissioners and Trust leaders. This is an opportunity to shape mental health service development and contribute to system-wide reform in
Pay / Benefits
- generous annual leave
- flexible working
- Continued Professional Development
- involvement in improvement and research activities
- staff wellbeing service
- staff discounts across retail, leisure and travel
Responsibilities
- Lead day-to-day operational management of NHS Talking Therapies services to meet access, waiting times and recovery targets
- Provide visible leadership to multidisciplinary teams with clear accountability
- Collaborate with Trustwide Operational and Clinical Lead to plan, deliver and monitor performance
- Maintain relationships with ICB, commissioners, primary care and system partners with regular updates
- Ensure robust clinical governance including risk management, incident investigation, complaints handling and audit
- Lead service improvement and transformation programmes and develop new pathways
- Manage budgets and resources, identify cost pressures and drive efficiency
- Oversee workforce management including recruitment, retention, supervision and development
- Promote inclusive culture and a just culture approach
- Analyse service data to inform decisions and drive improvement in outcomes and experience
- Ensure compliance with NHS Talking Therapies models and national guidance
- Contribute to borough and Trust-wide strategic planning and service development
- Represent NHS Talking Therapies at local and system forums
Key requirements
- Degree or equivalent in health, social care, management or related field
- CPD and postgraduate qualification or equivalent experience
- Leadership or management qualification
- Significant experience in operational management within NHS or similar
- Experience leading multidisciplinary teams
- Experience delivering against performance targets (access, waiting times, outcomes)
- Experience in financial and budget management
- Experience in workforce management and HR processes
- Experience with external stakeholders (ICB, commissioners, primary care)
- Experience in NHS Talking Therapies / IAPT
- Experience leading service improvement or transformation
- excellent communication and influencing skills
- building effective partnerships across services and organisations
- ability to manage competing priorities in a complex environment
- Knowledge of NHS Talking Therapies (IAPT) model and national guidance
- Understanding of clinical governance, risk management and quality standards
- Ability to analyse and interpret performance and activity data
…