RBC Brewin Dolphin – Lead Change Manager, Chief Administration Office

Overview

In this role, you drive adoption and organizational change for strategically important transformations within RBC Wealth Management Europe. You will own adoption strategy for CAO-led initiatives and partner on portfolio-wide readiness to deliver sustained business value. You lead multi-workstream change activity, ensure governance alignment, and measure impact through KPIs and benefits realisation. This position offers leadership of a small team and a meaningful opportunity to shape client outcomes in a regulated, client-focused environment.

Pay / Benefits

• comprehensive Total Rewards Program including bonuses
• flexible benefits
• competitive compensation
• world-class training program
• coaching and development opportunities
• dynamic and collaborative team environment

Responsibilities

• Lead CAO business-owned initiatives (regulatory, process, and strategy) with client impact focus
• Collaborate with the WME Business Change & Transformation team on enterprise technology projects ensuring readiness standards
• Lead change readiness planning and execution including capability assessment, training coordination, and go-live activities
• Manage multiple project workstreams, coordinate change activities and resolve dependencies
• Uphold strong project governance and ensure artefacts align with RBC governance model
• Measure success via KPIs, risk reduction, efficiency gains, and client experience improvements
• Identify business impacts with stakeholders that affect delivery feasibility
• Track project risks, issues, actions, and dependencies with resolution paths
• Apply methodologies (agile/waterfall) and appropriate documentation to projects
• Support solution implementation through stakeholder comms, business testing, and readiness activities

Key requirements

• Proven track record leading adoption for transformation projects
• Demonstrated success driving business value through adoption (benefits realisation, user adoption targets)
• Experience in highly regulated environments
• Experience mentoring and developing change practitioners
• Expert-level adoption planning and change impact assessment
• Strategic thinking; able to see broader business implications
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint)
• Experience with project management tooling
• RAID log management and risk tracking

• Communication
• Group Problem Solving
• Long Term Planning
• Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint)
• Project management tooling
• RAID log management and risk tracking

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