Lead Product Manager – In-Person Customer Payments – London, United Kingdom of Great Britain and Northern Ireland

Overview

In this role you lead four in-store payment product teams to transform the customer payment experience across Tesco. You will shape strategy, align multiple teams, and drive scalable, secure payment technologies used in 5 markets. You balance customer needs with compliance and cost, delivering next-gen till capabilities and new payment methods. This is a high-impact, cross-functional leadership role at a scale where payment decisions directly influence conversion and trust in Tesco’s checkout experience.

Pay / Benefits

• annual bonus up to 20%
• 25+ days holiday + personal day
• private medical insurance
• maternity/adoption leave + paternity leave
• 24/7 virtual GP
• EAP for you and family

Responsibilities

• Define and execute a cash management strategy balancing customer needs, resilience, and costs
• Pilot new cash/card devices and experiences for next-gen Tesco Tills
• Expand payment reach to new markets via Tesco Till (e.g., Fuel stations, Central European stores)
• Develop and implement a multi-vendor strategy to enable trading when others can’t
• Launch payment-linked loyalty (e.g., Clubcard in digital wallets)
• Test and learn new payment methods (Account to Account, BNPL, biometric)
• Lead and develop Product Managers, align stakeholders across Stores frontend, Finance, and payment industry
• Set direction, align teams, scale impact of platform products
• Drive faster, more convenient checkout; transform in-store payments across 5 markets
• Ensure payments are secure, compliant and resilient; keep products healthy and adaptable

Key requirements

• Customer, Commercial & Compliance Acumen
• Data Driven Decision Making
• Technical & Architectural Literacy
• Opportunity Discovery & Problem Framing
• Multi-Team Product Delivery
• Strategic Product Leadership
• Store Technology expertise (in-store Till and payment experiences)
• First-hand experience developing in-store customer Till and payment experiences

• stakeholder alignment
• data-driven decision making
• leadership of cross-functional teams
• APIs
• platform architecture
• resilience engineering

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