Relationship Manager, SME Business Banking

Overview

In this role you will manage a portfolio of SME clients within HSBC’s Commercial/Business Banking footprint, driving revenue and delivering end-to-end banking solutions. You’ll build strong client relationships, assess credit risk, and collaborate with Sales, Product and Risk teams to deliver fair outcomes. Your work supports business growth across Leeds and West Yorkshire through HSBC’s global network. This is a chance to develop in a diverse, inclusive environment with meaningful client impact.

Pay / Benefits

• private healthcare for UK-based employees
• enhanced maternity and adoption pay
• contributory pension with employer contribution
• tailored professional development opportunities
• competitive pay and benefits

Responsibilities

• Face-to-face meetings with SME clients and management of a client portfolio (up to ~70)
• Manage portfolio income between 1.5m–2m and SME turnover 2m–15m
• Drive revenue growth through needs-based selling and deep client understanding
• Grow the business by expanding the portfolio and cross-network opportunities
• Develop a strong understanding of clients’ businesses to deliver insights and fair outcomes
• Conduct proactive credit risk assessments and customer due diligence reviews
• Collaborate with internal stakeholders (Sales, Product Development, Risk and Compliance) to deliver end-to-end solutions

Key requirements

• Experience in Business/Corporate Banking or Financial Services
• Commercial Banking experience is advantageous
• Proven ability to identify and meet customer needs
• Commercial credit and lending experience would be advantageous
• Passion for delivering excellent customer service and improving service
• Ability to build effective cross-functional networks and relationships based on trust
• Solid understanding of risk management and regulatory compliance

• Customer-focused
• Proactive problem-solver
• Strong relationship-building
• Credit risk assessments
• Customer due diligence reviews
• Risk management and regulatory compliance

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