Sales Key Account Manager
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Location: Braintree, EssexJob Type: Full-time, Permanent
Market 36 Recruitment are currently recruiting for a Sales Key Account Manager on behalf of our client. This is an exciting opportunity for an experienced account management professional to join a growing commercial team, taking responsibility for developing and managing key customer relationships across the UK, Ireland and overseas subsidiaries. This role is ideal for someone who enjoys building long-term partnerships, identifying commercial opportunities, and delivering exceptional customer service.
Main Purpose of the Role
As the Sales Key Account Manager, you will be responsible for managing a portfolio of strategically important customer accounts, ensuring strong client relationships are maintained while driving business growth through account retention, upselling and new opportunities. You will act as the key point of contact between customers and internal departments, ensuring service delivery meets customer expectations and business objectives. The role involves regular travel throughout the UK and Ireland, with occasional overseas travel.
Roles & Responsibilities
* Develop and maintain strong relationships with key customer accounts, acting as the primary point of contact.
* Build trust with customers through regular communication and a proactive approach to account management.
* Identify opportunities for account growth through renewals, cross-selling, upselling and strategic development.
* Work closely with internal departments including Sales, Operations, Finance and Customer Service to ensure seamless service delivery.
* Clearly define customer expectations, account scope and commercial agreements.
* Monitor account performance against agreed objectives and implement account plans where required.
* Coordinate meetings, maintain accurate customer records and ensure follow-up actions are completed.
* Identify potential risks within customer accounts and escalate where appropriate.
* Support the sales team and local service managers in delivering commercial objectives.
* Travel to customer sites across the UK, Ireland and overseas subsidiaries as required.
Additional Responsibilities
* Maintain accurate records using CRM systems, including Salesforce. xwwtmva
* Produce reports and monitor account performance against key business metrics.
* Contribute towards cust……