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hackajob is partnering directly with BNY Mellon to hire for this role.
Were seeking a future team member for the role of Vice President, Production Services Application Support to join our team. This role is located in Manchester.
Overview of the Role
This individual will work as part of the BNY Pershing Technology Applications Support Group. The role requires close collaboration with colleagues across the Technology organisation, various business units, and client-facing teams. You will operate in a dynamic environment consisting of BNY Pershing-developed and third-party software applications.
You will be responsible for providing application monitoring and support to a range of internal Pershing technical and non-technical teams, the Client Support team, external third-party application support groups, and users of BNY Pershing-hosted applications. Issues may not always originate from the software itself and may instead relate to business processes, user activity, or recent software releases. As such, you will be expected to quickly investigate the potential source of issues, resolve them where possible, and route them to the appropriate teams when resolution falls outside the Applications Support Group.
The core support hours for the team are 08:00 to 18:00 on site, with additional support provided by the team in India from 02:00 to 08:00, Monday to Friday.
In this role, youll make an impact in the following ways:
Provide application monitoring and support to internal Pershing technical and non-technical teams, the Client Support team, external third-party application support groups, and users of BNY Pershing-hosted applications.
Investigate issues to determine whether they originate from software, business processes, user activity, or recent software releases, and route them to the appropriate teams when resolution falls outside the Applications Support Group.
Support live problems with urgency, recover priority incidents under pressure, and maintain core support coverage across on-site and offshore support hours. xwwtmva
Use SQL scripting, automation, monitoring, and observability tools to improve operational resilience, service health, reliability, and incident response.
To be successful in this role, were seeking the following:
Excellent SQL scrip
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