IT Service Desk Analyst

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.IT Service Desk Analyst – 2-3 month temporary assignment (potential to go permanent)Hereford (hybrid) – Initially office based, 90% home based once settled£24,613 – £29,184dependant on experience37 hour working weekExperience:

• Proven experience in providing enterprise level frontline IT Support Experience in using IT Support software to log and manage support requests
• Proven experience of working in a customer focussed environment and direct customer contact
• Experience of IT system fault analysis, diagnosis and resolution in a workplace setting
• Relevant experience of hardware and software desktop maintenance, including carrying out hardware and software desktop upgrades, installation and commissioning
• Demonstrable experience of supporting Microsoft business applications including the MS Office suite in an enterprise (business) environment (Office 2010, 2016 and O365)
• Evidence of supporting Microsoft operating systems Windows 8, 10 and Windows 11
• Experience of network account administration
• An ability to use Microsoft Office to at least an intermediate level
• Good working knowledge of Microsoft operating systems
• Good working knowledge of Active directory and Exchange 2016

Responsibilities:

• To be part of the team logging the 60000 calls made to the ICT Service Desk annually
• To be part of the team undertaking 1st line support in resolving the 60000 incidents logged xwwtmva annually, working to established and set processes and procedures to resolve incidents satisfactorily and within SLA timescales for users
• Responsible for 1st line support and resolution of incidents in relation to desktop devices, applications and enabling user access to systems, in accordance with established processes and policies, across customers
• To provide excellent customer service to end users

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