We’re looking for an experienced 2nd Line Onsite Support Engineer to provide hands-on technical support at a client site near Poole in Dorset.The successful candidate will take ownership of incidents and service requests, troubleshoot technical issues and work closely with wider technical teams to deliver a high-quality service.The service desk team the successful candidate will be joining are office based 4 days per week and work from home on Friday’s so please consider this before applying.
Role requirements:
Providing 2nd line deskside and onsite IT supportTroubleshooting hardware, software, network and access issuesManaging incidents and service requests through to resolutionSupporting Microsoft 365, Windows and endpoint environmentsAssisting with projects, changes and service improvementsMaintaining accurate ticket records and technical documentationProviding a professional, customer-focused service
What we’re looking forPrevious experience within a 2nd Line, Deskside or Onsite Support role, with knowledge of technologies such as:Microsoft 365, Windows and ExchangeEntra ID / Azure ADSCCM and VMwareNetworking and VoIPRemote support and monitoring toolsExperience with Cisco, Meraki, mobile devices, or WAN technologies would be beneficial but isn’t essential.Ideally, you’ll already hold
SC Clearance . Alternatively, applicants must be eligible to obtain clearance, including being a British Citizen who has lived continuously in the UK for the last five years.Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
TPBN1_UKTJ…