About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job
An exciting opportunity has arisen for a Director – Human Resources to join Jumeirah Carlton Tower.
The main duties and responsibilities of this role include:
- Shape and deliver a forward-looking people strategy that supports Jumeirah Carlton Tower’s continued success as one of London’s most distinguished luxury hospitality addresses.
- Lead the property HR function with vision and credibility, building capability, sharing best practice, and inspiring a high-performing culture across the hotel.
- Partner closely with the Regional Director of HR and the General Manager to strengthen workforce planning, organisational effectiveness, productivity, and service standards in a commercially thoughtful way.
- Champion colleague engagement, performance, and development, ensuring managers are empowered to coach, motivate, and unlock the potential of their teams.
- Drive continuous improvement across HR processes, communications, policies, and colleague experiences, ensuring consistency with corporate direction and legislative requirements.
- Play a key role in positioning Jumeirah as an employer of choice, promoting an inclusive, engaging, and growth-oriented environment where exceptional talent can thrive.
About You
The ideal candidate for this position will have the following experience and qualifications:
- A Bachelor’s degree in Human Resources, Business Administration, Organisational Development, or a related discipline; a Master’s degree in Human Resources Management would be advantageous.
- A minimum of 10 years’ progressive Human Resources experience, including at least 3–5 years in a leadership role within luxury hospitality.
- Proven ability to shape and execute HR strategy within a complex hotel environment, balancing colleague experience, operational priorities, and commercial performance.
- Strong leadership, communication, and stakeholder management capability, with the confidence to partner effectively with senior hotel leadership, regional HR, and corporate teams.
- Sound knowledge of employee relations, performance management, workforce planning, HR policy implementation, and employment legislation, with a coaching style that inspires trust and engagement.
About the Benefits
At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
Benefits include:
- 25 days annual leave plus bank holidays.
- Complimentary meals on duty.
- Uniform provided with complimentary dry cleaning.
- Ongoing training and development opportunities.
- Employee Assistance Programme with 24/7 wellbeing, counselling and legal support.
- Monthly social events and colleague recognition programmes.
- Enhanced Group Pension Plan with employer contributions.
- Extra day of annual leave for milestone birthdays.
- Life insurance providing up to four times annual salary.
- Complimentary access to The Peak Fitness Club and wellness benefits.
- Taxi home contribution for colleagues finishing after 1:00am.
- Complimentary parking at Jumeirah Carlton Tower.
- Worldwide Pulse Travel Insurance, including North America, Schengen Region and Cruise Cover.
- Private Medical and Dental Insurance (after 3 months’ service).
- Income Protection Scheme (after 3 months’ service).
- Travel Season Ticket Loan.
- Live Your Guest Life experience stay.
- Specsavers eye test and discount scheme.
- Cycle to Work Scheme.
- Discounted stays across Jumeirah hotels worldwide.
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
…