Hybrid SaaS Customer Success Manager – Growth & Retention

Company: Kerv
Apply for the Hybrid SaaS Customer Success Manager – Growth & Retention
Location: Richmond
Job Description:

Kerv in the United Kingdom is seeking a Customer Success professional to own a portfolio of accounts, ensuring engagement and value delivery. The role operates on a hybrid model with attendance at the Richmond office once or twice weekly as needed for business.

You will drive renewals, develop success plans, monitor health metrics and work with Marketing and Sales Support to deliver outstanding customer outcomes.

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Posted: September 24th, 2026