Retail Store Experience Lead

Sainsbury’s Supermarkets Ltd in Horsham is seeking a Customer Experience Manager to oversee store operations, customer service, and daily performance. You will lead a team across front-of-house and back-of-house functions, ensuring KPIs are met and customer commitments are delivered.

The role requires strong people leadership, experience managing fast-paced retail environments, and the ability to drive a high‑quality in-store experience for every customer who visits our Horsham location.

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