Product Manager, AI-Powered Support Experience

Wise in London is seeking a Product Manager to own the customer-facing support experience. You’ll lead the roadmap for FAQ, Self Services and the Wise Assistant, collaborating with Designers, Researchers and Engineers to rebuild the support journey from first principles.

You’ll ship AI-powered conversational experiences and run iterative experiments to improve resolutions, reduce customer effort, and drive measurable improvements in automation and satisfaction.

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