Tenancy Sustainment Officer

As a Tenancy Sustainment Officer, you’ll work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our Customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area.

What you’ll do:

• Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
• Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
• Maintaining tenancy conditions and making sure that properties and stock are maintained.
• Dealing with enquiries and complaints from tenants and members of the community or public.
• Making sure regular property and health and safety inspections and report any issues to the relevant teams.

Who you are:

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• Educated to degree level or equivalent, and hold CIH Level 3 minimum of the willingness to work towards
• Experience of working in housing and/or dealing directly with the public / customers in a busy service environment.
• Experience of dealing with complex behaviour.
• Excellent communication and problem-solving skills.
• Full UK Driving License with own vehicle for work purposes.

We may close this vacancy early if we receive a high volume of applications.

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