Compassionate Bereavement Support Specialist

RBS is seeking a Bereavements Customer Support Specialist to respond to customer queries with empathy and professionalism, guiding families through the bereavement process and ensuring accurate records are maintained. You will handle sensitive cases, provide clear guidance, and use AI-enabled tools to enhance efficiency and customer experiences.

You will join a Specialist Customer Service Team, with opportunities to support complaints, financial health and fraud operations as required.

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