Hybrid Service Improvement Business Analyst

GMCA is seeking a proactive Service Improvement Business Analyst for a 2-year fixed-term contract. The role blends hands-on business analysis, process mapping and diagnostic work with governance and benefits tracking across GMFRS.

You will gather requirements, map current and future processes, and help shape a prioritised improvement pipeline. The post is hybrid, largely based in Manchester with on-site days at Whitefield and HQ, plus home working.

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