Product Manager, CRM & CX Transformation (Hybrid London)

Pod in London is seeking a Product Manager to shape the customer experience and own CRM-driven product initiatives. The role is hybrid (1-2 days in the London office) and sits in the Technology department.

You will translate stakeholder needs into a clear product roadmap and work across Customer Support, Operations and Technology to deliver value. You will own the backlog, define requirements, and collaborate with HubSpot and other CRM tools to improve customer interactions, efficiency, and

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