Company: Sword Group
Location: City of Edinburgh
Job Description:
Sword Group is seeking a Service Delivery Analyst in the UK to ensure services for customers and internal users meet agreed SLAs and continuously improve. The role involves managing escalations during a ServiceNow upgrade and coordinating cross-functional teams.
We value strong communication, stakeholder management, and analytical reporting skills to drive service improvements and governance reporting across suppliers and operations.
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Posted: September 24th, 2026