QA Lead: Customer Operations Quality & Insights

ClearScore is seeking an experienced QA Specialist to own Quality Assurance across global Customer Operations and raise the bar on the support provided to millions of users.

You will look beyond individual QA results, identify root causes, and drive improvements in systems, processes, and knowledge. You’ll coach teams, analyse CSAT/DSAT trends, and partner with Risk and Compliance to ensure quality meets regulatory requirements.

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