Multi-Site Front of House & Customer Experience Manager

BMW Group, Park Lane and Park Royal in London, is seeking a Front of House and Customer Contact Manager to lead customer-facing operations across both sites and to ensure exceptional service at every stage of the customer journey across Sales and Aftersales.

You will manage recruitment, onboarding, training, rotas and out-of-hours event cover, travel between sites to provide visible leadership, coach performance, and maintain premium showroom standards and CRM accuracy.

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