Service Advisor

We are currently recruiting for a Service Advisor at a respected franchised main dealer in Plymouth. This is an excellent opportunity for an experienced motor trade professional to join a well-established dealership team and develop their career within a dynamic environment.

Benefits of a Service Advisor

• Competitive basic salary of £27,000 per annum
• Potential earnings of up to £35,000 including bonuses and overtime
• Monday to Friday working week with Saturday mornings on a one-in-four basis
• Morning off on a Monday when the previous Saturday was worked
• Opportunity to earn additional bonus and overtime pay
• Supportive team environment in a reputable dealership

Duties of a Service Advisor

• Providing exceptional customer service and maintaining strong client relationships
• Managing service appointment bookings and liaising with customers to explain vehicle repairs and service requirements
• Assisting with workshop scheduling and ensuring work is completed efficiently
• Generating upsell opportunities and promoting dealership services
• Ensuring high standards of customer satisfaction and professional communication
• Handling administrative tasks related to service department operations

Requirements of a Service Advisor

• Previous experience as a Service Advisor or in a similar customer-facing role within the motor industry preferred but not absolutely essential
• Strong customer service skills with excellent communication abilities
• Face-to-face customer interaction experience
• Full valid UK driver’s licence
• Professional attitude and a proactive approach to work

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