Company: City of Bristol College
Location: Clifton
Job Description:
University IT Services is seeking a Service Desk Administrator to manage reporting and analytics of service performance. You will generate and analyse metrics on ticket volumes, resolution times and customer satisfaction to support data-driven decisions.
Reporting will cover SLAs and KPIs, data integrity in the ITSM tool, and ad-hoc visualisations. You’ll collaborate with End-User Services Support to monitor progress and improve the customer experience. 35 hours/week, Grade: E.
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Posted: September 24th, 2026